Special Hospitality Series: Pradeep Raman on Redefining Ultra-Luxury at The Surrey - A Corinthia Hotel
In this episode of our Special Hospitality Series with Forbes Travel Guide, we spotlight one of the "Leaders Behind the Stars" — Pradeep Raman, Managing Director of The Surrey – A Corinthia Hotel.
Nestled in New York’s Upper East Side, this newly opened luxury hotel has achieved an incredible 35% repeat guest rate in just months. Pradeep shares the secret behind its success—genuine connections. From doormen who know local pets by name to a guest who moved his entire business to the hotel after witnessing this level of care, The Surrey's philosophy is clear: You come as a guest, leave as a friend, and return as family.
Special Hospitality Series: A Five-Star Journey - From Room Attendant to Hotel Manager with Sarah McIntosh from The Maybourne Beverly Hills
In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we highlight one of the Leaders Behind the Stars—Sarah McIntosh, the inspiring Hotel Manager at the Five-Star Maybourne Beverly Hills. Sarah takes us behind the scenes of her impressive career trajectory, her leadership approach, and the trends defining the next chapter of Five-Star hospitality.
Sarah shares key insights into trends shaping the future of luxury hospitality, providing a glimpse into how properties like the Maybourne Beverly Hills remain leaders in the industry.
Special Hospitality Series: Achieving Forbes Travel Guide's Five-Star Excellence with Malcolm Hendry, Managing Director at Hotel 41, The Rubens at the Palace & 100 Princes Street
Welcome to Season 2 of our Special Hospitality Series in collaboration with Forbes Travel Guide, the global authority on luxury hospitality.
In this season, we take you behind the scenes of Forbes Travel Guide 'The Summit' in Monaco—their first-ever international event. With over 750 attendees from 90+ countries, this prestigious event drew a global audience for learning, collaboration, and celebrating excellence in luxury hospitality, which featured main stage talks, exclusive sessions, and even the presence of His Serene Highness Prince Albert II.
In our first episode we are joined by Malcolm Hendry, Managing Director of Hotel 41, The Rubens at the Palace, and 100 Princes Street, who shares his incredible journey to earning his first Forbes Travel Guide’s coveted five-star rating and how they have maintained that status for nine consecutive years. Discover how he rallied his team after narrowly missing the mark on the first attempt and built a culture of excellence that defines Red Carnation Hotels.