Special Hospitality Series: Shannon McCallum on Hosting a Global Summit, Hotel Revitalization & Future Trends in Luxury Travel
Ever wondered how a luxury hotel manages to maintain five-star service standards while hosting a prestigious global summit? Join us as Shannon McCallum, VP of Hotel Operations at Resorts World Las Vegas, shares her unique insights from hosting the Forbes Travel Guide Summit. Shannon recounts the ambitious journey of opening Resorts World amidst the pandemic in June 2021 and its pivotal role in revitalizing Las Vegas tourism. She takes us behind the scenes of this magnificent venue, revealing some extraordinary elements of the summit, including an unexpected pickleball court and a diverse array of international attendees.
Next, we take a deeper look at the broader hospitality industry trends and the invaluable role of industry conferences. Learn how these events are more than just networking opportunities—they are avenues for professional growth and credibility building. Hear Shannon's inspiring career story, which began unexpectedly in hospitality, and discover how the field has evolved post-pandemic with a renewed focus on wellness, brand differentiation, and the booming meeting industry. Shannon's journey underscores the fulfillment and growth that comes from pursuing a passion in this dynamic industry.
In our final segment, we discuss the revitalization efforts in Las Vegas, particularly around Circus Circus, and how luxury developments are influencing neighboring properties. With travel trends for 2024 showing a surge despite challenges like visa delays in markets such as China, Shannon emphasizes the importance of innovative technology at Resorts World, including its cashless operations. By addressing these challenges head-on and embracing cutting-edge technology, Resorts World is committed to ensuring a premier guest experience. Tune in to hear about potential partnerships and how the future of hospitality is being shaped by these technological advancements.
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